Privacy policy

Privacy Policy

How we collect, use, and protect your personal information.

Last Updated: 1 January 2025

1. Introduction

Seitech Training Services Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are registered with the Information Commissioner's Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

Seitech Training Services Ltd

Registered Address: Nottingham, United Kingdom

Email: privacy@seitechtraining.co.uk

2. Information We Collect

Personal Information

We may collect the following personal information:

Name, email address, phone number, and postal address
Company name and job title
Payment and billing information
Course enrolment and certification records
Assessment results and training history
Communications and correspondence with us

Automatically Collected Information

When you visit our website, we automatically collect:

IP address and device information
Browser type and operating system
Pages visited and time spent on site
Referring website and search terms

3. How We Use Your Information

We use your personal information to:

Provide and deliver training courses and services
Process payments and send invoices
Issue certificates and maintain training records
Communicate about your courses and bookings
Send marketing communications (with your consent)
Respond to enquiries and provide customer support
Improve our website and services
Comply with legal and regulatory requirements

4. Legal Basis for Processing

We process your personal data based on:

Contract: To fulfil our contractual obligations when you book a course
Legal obligation: To comply with laws and regulations
Legitimate interests: To improve our services and marketing
Consent: For marketing communications and cookies

5. Data Sharing

We may share your information with:

Accreditation bodies: IOSH, Qualsafe, and ProQual for certification purposes
Payment processors: To process secure payments
Service providers: Who help us deliver our services
Legal authorities: When required by law

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for:

Training records: 6 years for certification verification
Financial records: 7 years for legal compliance
Marketing data: Until you unsubscribe
Website analytics: 26 months

7. Your Rights

Under UK GDPR, you have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate data
Erasure: Request deletion of your data
Restriction: Limit how we process your data
Portability: Receive your data in a portable format
Object: Object to processing based on legitimate interests
Withdraw consent: For processing based on consent

To exercise these rights, contact us at privacy@seitechtraining.co.uk.

8. Cookies

Our website uses cookies to enhance your experience. Types of cookies we use:

Essential cookies: Required for website functionality
Analytics cookies: Help us understand website usage
Marketing cookies: Used for targeted advertising

You can manage cookie preferences through your browser settings.

9. Security

We implement appropriate technical and organisational measures to protect your personal information, including:

SSL encryption for data transmission
Secure servers and databases
Regular security assessments
Staff training on data protection
Access controls and authentication

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Data Protection Officer